BankNet
17 Macklin Street, London WC2B 5NH
email: info@pat.mkn.co.uk

This page is designed, maintained and hosted by MarketNet 01708 345247

The Code Of Banking Practice

Secure Trust Bank subscribes to the Code of Banking Practice. Copies of the Code are available on request and further information is available online from The Banking Code Standards Board.

Customer Complaints

A copy of Secure Trust Bank's complaints procedure is available on request. Should you need to write to us, please address your complaint to:

The Managing Director,
One Arleston Way,
Solihull,
B90 4LH.

Complaints we cannot settle may be referred to:

The Financial Ombudsman Service,
South Quay Plaza,
183, Marsh Wall,
London,
E14 9SR.
Tel: 0845 080 1800.

Compensation Scheme

Secure Trust Bank is a member of the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. In respect of deposits with a UK office, payments under the Scheme are limited to 100% of the first £2,000 of a depositor's total deposits with the bank and 90% of the next £33,000, resulting in a maximum payment of £31,700. Most depositors, including individuals and small firms, are covered. The Scheme covers deposits made with the offices of the bank within the European Economic Area and deposits denominated in all currencies are treated alike. Further details of the Scheme are available on request.